Free shipping on orders over €60 in mainland Portugal
Buy 10 ornaments and get one free

Dispute Resolution

Alternative Dispute Resolution for Consumer Disputes

Under Law No. 144/2015 of 8 September, as currently amended, consumers may, where applicable, refer a dispute to an Alternative Dispute Resolution entity for consumer disputes.

For disputes falling within its jurisdiction, consumers may contact:

CIMAAL — Algarve Consumer Information, Mediation and Arbitration Centre

Avenida 5 de Outubro, No. 55, Ground Floor, Right
8000-075 Faro, Portugal

Telephone: 289 823 135
Email: info@consumoalgarve.pt
Website: consumoalgarve.pt

Consumers may consult the updated list of Alternative Dispute Resolution entities provided by the Directorate-General for Consumers.

Under applicable legislation, consumer disputes involving a low economic value may be subject to mandatory arbitration or mediation, at the consumer’s express choice.